Introduction | Service, Newsletter, etc., Cancelation …

Service, Newsletter, etc., Cancelation Survey Template

1.- Introduction

[COMPANY NAME] is interested in learning more about why you cancelled subcription to the service, newsletter, etc. The information you provide will be used to improve our products/services. Your answers will be treated confidentially and will not be used for any purpose other than this study. This survey will take about 5 minutes to complete it.

1. How long have you been using [COMPANY NAME]'s service, newsletter, etc.

Less than 6 months

More than 6 months but less than a year

1 to 3 years

More than 3 years

2. How often did you use the service, newsletter, etc.

Once a week or more

2 or 3 times a month

Once a month

Less than once a month

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